Run TeamViewer. It will look something like the image above, only your I.D. and password will be different. You need to ask the person at the remote computer, or somehow retrieve the I.D. and random password that TeamViewer assigns to it. You need that I.D. and password of a remote machine to connect to it (you don't need the I.P. address).
When you have the correct I.D. and password, type the I.D. into the ID field under "Create Session" as shown in the picture above. Make sure Remote Support is selected and click Connect to Partner.
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